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Thanks for your feedback, it helps us improve the site. In reply to FelipeAD83’s post on November 17, Yes, both the general and audio settings, and have seen nothing pertaining to my problem. I even tried just toggling random settings off one at a time, and nothing changed.

If this helps, when I go to the get help link in the windows audio settings, it plays a tone to check if there are any audio problems. This is the only other sound I can hear in a meeting. Even discord pings are silent in a meeting. Ok then, Let’s try this: Method 1: Try to run the troubleshooter for apps to diagnose the exact issue.

Method 2: Check the volume settings. Please follow the steps below and see if it helps. Right click on the speaker icon in taskbar and select volume control options.

Put a check mark on “All devices currently playing sound”. Make sure you have “The default communication device unchecked”. Place a check mark on both speakers and headphones. Click Apply and OK. If using an external microphone: Many external mics have they own mute feature – make sure the mic itself isn’t muted. Check your Bluetooth connection: If you join a call and no one can hear you, check you’re not connected to a Bluetooth headset elsewhere in the house. It might be that an existing connection has claimed your audio.

Or, if you want to use a Bluetooth headset, make sure it’s properly connected to the device running Zoom. Check the audio source in Zoom: If you’re in a call and no one can hear you, you can click on the up arrow to expand the audio button in the Zoom app. You’ll then see the options available on your computer so you can use the correct microphone. Check the audio settings in Zoom: Similar to above, if you’re not in a meeting you can open Zoom, open the settings and head to “audio”.

Here you’ll have the option to set your preferences as well as test the microphone and speaker on your PC to see if it’s working. If your mic is too quiet, you can turn up the levels here. My Mac can’t access the mic: Sometimes your Mac might say it can’t access the microphone and ask you to restart. This might then ask for admin permission. Entering your details can then correct the mic fault without having to restart. Ensure your PC audio settings are correct: If you’ve not been able to fix the problem through Zoom itself, then check your settings or preferences on your computer.

Above everything else, check they actually work to help isolate the problem. Background noise is disrupting the call: If there’s too much noise around you – people in the house, traffic noise, animals, aircraft, then consider using a noise cancelation app like Krisp.

This can cut the background noise so you come across sounding clearer. Which build version of Windows 10 are you using currently? Are you able to use Microphone normally on other applications? Refer the article Which version of Windows operating system am I running? If you are able to use Microphone on other applications and not on Zoom then you may want to refer the article Testing computer or device audio by Zoom.

You can also get in touch with Zoom Technical Support team for further assistance with the issue. However, if you are not able to use Microphone on all the applications then you may want to refer the article Fix microphone problems and see if that helps.

Was this reply helpful? Yes No. Sorry this didn’t help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Meetings Not Recorded – Error Topics: Topics: Recording and transcripts. Preview file. All forum topics Previous Topic Next Topic.

 
 

 

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Was this reply helpful? Yes No. Sorry this didn’t help. My computer is acting very strange. When I go into the control panel, I have two headsets show up. If I try to set this as the default, I can not hear anything else while the zoom meeting is running, the test tone will not play, and the volume mixer simply will not work. If I set this as the default device, however, all my problems are solved except that the audio quality is very poor and there is always static in the background.

I don’t think there is any solution to this, just wanted to let you know in case my headphones are bad or this is not supposed to happen. Edit: the “stereo” headphones bring up the quality significantly and the volume mixer works with it but only when I’m not in a zoom meeting.

Could you explain how you changed the audio input device to the same as system for both microphone and speakers? I had the same problem. I solved this by changing the audio input device to same as system, both microphone and speakers. Hi Bhavesh,. I had the same problem I tried to solve this using Bhavesh’s method it did not work I still don’t know how to solve this. I tried many ways like messing with audio settings but still it did not work.

Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. When I am in a zoom meeting, I am unable to hear anything except for the audio from the meeting. This does not mean that I cannot hear other participants in the meeting, just that if there is another app with audio playing at the same time, I cannot hear it. I don’t know anyone else with this problem and can’t find any help on this issue on the Zoom help website.

I use a Bluetooth headset, and all my drivers are up to date. I can hear sounds from other apps only when I am not in a meeting. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.

Details required :. Cancel Submit. Previous Next. FelipeAD83 Independent Advisor. This seems to be a Zoom configuration issue. Have you double checked your audio configuration on the settings of Zoom? Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to FelipeAD83’s post on November 17, Yes, both the general and audio settings, and have seen nothing pertaining to my problem.

I even tried just toggling random settings off one at a time, and nothing changed. If this helps, when I go to the get help link in the windows audio settings, it plays a tone to check if there are any audio problems. This is the only other sound I can hear in a meeting. Even discord pings are silent in a meeting. Ok then, Let’s try this: Method 1: Try to run the troubleshooter for apps to diagnose the exact issue.

Method 2: Check the volume settings. Please follow the steps below and see if it helps. Right click on the speaker icon in taskbar and select volume control options. Put a check mark on “All devices currently playing sound”. Make sure you have “The default communication device unchecked”. Place a check mark on both speakers and headphones. Click Apply and OK. Hope that fix it for you!

Let me know if you need anymore help! I couldn’t follow the exact steps, but messing with the sound settings fixed my problem!

That’s great! Have a great day! Bhavesh KumarJha. In reply to Bhavesh KumarJha’s post on January 6, Hi Bhavesh, Could you explain how you changed the audio input device to the same as system for both microphone and speakers?

In reply to PupicN’s post on January 6, Me too! Thanks in advance! In reply to AizikFriedman’s post on February 14, This site in other languages x.